ENGLISH
Terms & Conditions — Cool Pro Aircond Service
These Terms & Conditions ("Terms") govern the aircond services provided by Cool Pro ("we", "us", "our") to you ("Customer", "you"). By booking or receiving our services — whether through WhatsApp, phone, our website, or in person — you agree to these Terms. Please read them carefully. If you have any questions, contact us before booking.
1. WHO WE ARE
Cool Pro is a Malaysian aircond service company based in Petaling Jaya, Selangor. We provide cleaning, chemical wash, chemical overhaul, repair, water leak repair, gas top-up, and installation services for residential and commercial customers across Kuala Lumpur and Selangor.
2. DEFINITIONS
- •"Service" means any aircond-related work we perform, including cleaning, chemical wash, overhaul, repair, gas top-up, water leak repair, and installation.
- •"Unit" means the aircond system or component being serviced.
- •"Booking" means a scheduled visit arranged through any of our channels.
- •"Written Quote" means the price provided on-site before work begins.
3. SERVICE SCOPE
Each service has a defined scope. What's included depends on the service booked. Our website and written quotes outline what each service covers.
Included in most services: on-site inspection, written quote before work starts, service report, and applicable warranty.
Not included unless quoted: parts replacement, refrigerant top-up (unless part of the service booked), extra piping or wiring, high-rise access equipment, wall hacking, or electrical work beyond existing points.
4. BOOKING & SCHEDULING
Bookings are confirmed once we respond with a date and time. Slot availability depends on location, weather, and technician availability.
You agree to provide safe and reasonable access to the unit, including any required permissions from building management, landlords, or co-owners.
If our technician arrives and cannot access the unit due to missing permissions or absent access, a fee may apply (see Section 6).
5. PRICING & PAYMENT
Starting prices are published on our website and pricing page. Final pricing depends on the unit type, condition, access, and any additional work required.
Written quote: Before any additional work begins, we provide a written price. Work only proceeds after your approval.
Payment: Payment is due upon completion of the service, unless otherwise agreed in writing.
SST will be applied where required by Malaysian law.
6. CANCELLATION & RESCHEDULING
We understand plans change. Please let us know as early as possible so we can adjust our schedule.
| Scenario | Fee |
|---|---|
| Cancel more than 24 hours before | No fee |
| Cancel 12–24 hours before | No fee (first occurrence) |
| Cancel less than 12 hours before | RM30 |
| Technician already on-site | RM50 |
| No-show without notice | RM50 |
If Cool Pro needs to cancel or reschedule, there is no fee and we will prioritise a new slot for you.
7. WARRANTY
We provide a 30-day workmanship warranty on applicable services. Terms are printed on your service report.
| Service | Coverage |
|---|---|
| Aircond Repair | 30-day workmanship on repair |
| Installation | 30-day workmanship on installation |
| Chemical Wash | 30-day workmanship on cleaning |
| Chemical Overhaul | 30-day workmanship on overhaul |
| Gas Top-Up | Not covered |
| Basic Cleaning | Not covered |
What's not covered:
- ×New damage after our visit
- ×Manufacturer part defects (covered by brand warranty)
- ×Power surges, TNB fluctuations, pest damage, or physical impact
- ×Pre-existing issues not addressed during the service
To claim warranty, contact us with the service report reference.
8. CUSTOMER RESPONSIBILITIES
To allow us to work safely and effectively, you agree to:
- •Provide clear and safe access to the indoor and outdoor units
- •Disclose any known issues, previous repairs, or unusual conditions
- •Ensure power supply is available for testing
- •Keep children and pets away from the working area
- •Notify us of any building rules or access restrictions
9. LIMITATION OF LIABILITY
We take pride in our work. But to be fair to both sides, our liability is limited:
To the maximum extent permitted by Malaysian law, Cool Pro's liability for any claim is limited to the amount paid for the specific service in question.
Nothing in these Terms excludes rights you have under the Consumer Protection Act 1999 or any other applicable Malaysian law.
10. PERSONAL DATA
We collect and process personal data in accordance with the Personal Data Protection Act 2010 (PDPA). Our Privacy Policy explains what data we collect, why, how it's used, and your rights. By using our services, you agree to that policy.
11. INTELLECTUAL PROPERTY
During a service, our technician may take photos of the unit before, during, and after work. These photos are used for:
- •Documenting the condition of the unit
- •Providing proof of work completed
- •Supporting warranty claims if needed
Photos are not published publicly without your permission. If you do not wish for photos to be taken, inform the technician before work begins.
12. FORCE MAJEURE
We are not liable for delays or cancellations caused by events beyond our reasonable control, including severe weather, TNB power outages, road closures, building access restrictions, or other circumstances that make a visit unsafe or impossible.
13. DISPUTE RESOLUTION
If you have a concern, please contact us first at support@coolpro.my or WhatsApp +60 16-935 5256. Most issues can be resolved quickly through a conversation.
If we cannot resolve the matter directly, both parties agree to attempt resolution through good-faith negotiation before pursuing formal action.
14. GOVERNING LAW
These Terms are governed by the laws of Malaysia. Any dispute not resolved through negotiation will be subject to the exclusive jurisdiction of the Malaysian courts.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our services, legal requirements, or operating practices. The latest version is always available on this page with the "Last Updated" date shown at the top. Continued use of our services after changes are posted means you accept the updated Terms.
16. CONTACT US
For questions about these Terms:
Cool Pro
No.108, Ground Floor, Block B3, Leisure Commerce Square, Jln PJS 8/9, SS 10, 46150 Petaling Jaya, Selangor
Phone / WhatsApp: +60 16-935 5256
Email: support@coolpro.my
BAHASA MALAYSIA
Terma & Syarat — Ringkasan Bahasa Malaysia
Ini adalah ringkasan Bahasa Malaysia untuk kemudahan anda. Versi Bahasa Inggeris di atas adalah versi rasmi dan sah. Jika terdapat percanggahan, versi Bahasa Inggeris yang terpakai.
SIAPA KAMI
Cool Pro ialah syarikat servis aircond Malaysia yang berpusat di Petaling Jaya, Selangor. Kami menyediakan cuci biasa, cuci chemical, cuci overhaul, baiki, baiki bocor air, tambah gas, dan pemasangan di seluruh Kuala Lumpur dan Selangor.
SKOP PERKHIDMATAN
- •Termasuk: pemeriksaan di lokasi, sebut harga bertulis sebelum kerja bermula, laporan servis, dan waranti yang berkenaan.
- •Tidak termasuk (kecuali disebut): alat ganti, tambah gas, paip/pendawaian tambahan, peralatan bangunan tinggi, hacking dinding.
HARGA & PEMBAYARAN
Harga permulaan diterbitkan di laman web kami. Harga akhir bergantung pada jenis unit, keadaan, akses, dan kerja tambahan. Sebut harga bertulis akan diberikan sebelum sebarang kerja tambahan bermula. Pembayaran dijelaskan selepas perkhidmatan selesai. SST dikenakan di mana berkenaan.
PEMBATALAN & PENJADUALAN SEMULA
| Senario | Fi |
|---|---|
| Batal >24 jam sebelum | Tiada fi |
| Batal 12–24 jam sebelum | Tiada fi (kali pertama) |
| Batal <12 jam sebelum | RM30 |
| Juruteknik sudah di lokasi | RM50 |
| Tidak hadir tanpa notis | RM50 |
Jika Cool Pro membatalkan atau menjadualkan semula, tiada fi dikenakan.
WARANTI
Kami memberikan waranti kerja 30 hari untuk perkhidmatan berikut:
- ✓Baiki aircond · Pemasangan · Cuci chemical · Cuci overhaul
Tidak dilindungi: Tambah gas dan cuci biasa. Waranti tidak meliputi kerosakan baharu selepas lawatan, kerosakan alat ganti pengeluar, lonjakan kuasa/TNB, kerosakan perosak, atau isu sedia ada yang tidak ditangani semasa perkhidmatan.
HAK ANDA (PDPA)
Di bawah Akta Perlindungan Data Peribadi 2010 (PDPA), anda berhak untuk mengakses, membetulkan, menarik balik persetujuan, dan meminta pemadaman data peribadi anda. Kami akan membalas dalam masa 21 hari. Lihat Dasar Privasi kami untuk butiran penuh.
HUBUNGI KAMI
Untuk sebarang pertanyaan tentang Terma ini:
Cool Pro
No.108, Ground Floor, Block B3, Leisure Commerce Square, Jln PJS 8/9, SS 10, 46150 Petaling Jaya, Selangor
Telefon / WhatsApp: +60 16-935 5256
E-mel: support@coolpro.my
Untuk terma penuh dan lengkap, sila rujuk versi Bahasa Inggeris di atas.
